Creating & managing forms

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AllFeedback allows you to create, organize, and manage multiple feedback forms from a central location. This guide covers everything you need to know about working with forms in the plugin.

Accessing the All Forms List

The All Forms screen is your central hub for managing all feedback forms. To access it:

Go to wp-admin → AllFeedback → All Forms

The All Forms list displays all your feedback forms in a table format, showing:

Form ID (unique identifier for each form)

Form title

Status (Published or Draft)

Number of responses collected

Creation date

Shortcode for embedding the form

You can search forms using the search box at the top, or filter by status using the All Status dropdown.

Creating a New Form

AllFeedback provides pre-built templates to help you get started quickly.

Step 1: Start the Creation Process

From the All Forms screen, click the Add New Form button

A template selection modal will appear

Step 2: Choose a Template

Select from six pre-built templates:

NPS Survey — Measure how likely customers are to recommend you to others

General Feedback — Collect general thoughts and suggestions from your users

Bug Report — Allow users to report technical issues and software bugs

Feature Request — Gather ideas for new features and product improvements

Product Feedback — Collect structured feedback on a specific product feature

Customer Research — Learn more about your audience and how they discovered you

Each template card shows a visual preview of the form structure. Click on a template to select it.

Step 3: Configure Your Form

After selecting a template, you will be taken to the form builder where you can customize the form to your needs. The form is automatically created with Draft status.

Understanding Form Status

Forms in AllFeedback can have different statuses that control their visibility and behavior:

Draft Status

Indicated by a red Draft badge in the All Forms list

Forms are never visible to site visitors

Administrators can preview and test draft forms

All new forms start as drafts

Published Status

Indicated by a green Published badge in the All Forms list

Forms are visible to site visitors based on targeting rules

Forms can collect real responses from users

Publishing a form triggers a notification email to the admin (if email notifications are enabled)

Duplicating a Form

To duplicate an existing form:

In the All Forms list, locate the form you want to duplicate

Click the three-dot menu icon in the form's row

Select the duplicate option from the menu

A copy of the form will be created with all the same questions, settings, and styling. The duplicated form will have Draft status and you can edit it independently from the original.

Deleting a Form

To delete a form:

In the All Forms list, locate the form you want to delete

Click the three-dot menu icon in the form's row

Select the delete option from the menu

Confirm the deletion when prompted

When you delete a form, it is moved to Trashed status. The form and all its response data are preserved but hidden from the All Forms list and no longer visible to visitors.

Restoring a Deleted Form

Trashed forms can be restored:

Filter the All Forms list to show trashed forms

Locate the form you want to restore

Click the restore option

The form will return to Draft status and reappear in your All Forms list.

Using Form Shortcodes

Each form has a unique shortcode that allows you to embed it anywhere on your site. The shortcode format is:

[allfb_survey id="X"]

Where X is the form ID number shown in the All Forms list.

To copy a form's shortcode:

Locate the form in the All Forms list

Click the copy icon next to the shortcode

Paste the shortcode into any post, page, or widget area

Viewing Form Analytics

Each form has an analytics icon in the All Forms list. Click this icon to view detailed metrics for that specific form, including response counts, completion rates, and other performance data.