Managing Responses

After visitors submit feedback through your surveys, all responses are collected in the AllFeedback responses inbox. This guide explains how to view, filter, edit, and manage the responses you receive.

Accessing the Responses Inbox

To view all responses across your surveys:

Go to wp-admin → AllFeedback → Responses

The responses inbox displays all submitted feedback in a paginated table. A badge next to Responses in the sidebar shows your current unread count — this count excludes responses from trashed surveys.

Understanding the Responses List

The responses table shows the following for each submission:

Checkbox — Select one or more responses to run bulk actions

ID — A unique numeric identifier (for example, #42)

Response — A summary of the submission: the first answer value, such as an NPS score like 9 or the first text answer

Form — Which survey the response belongs to (shown only in the All Forms view; hidden when you filter to a single form)

Submitted — The date the response was submitted

Actions — A View button and a three-dot menu (View, Edit, Mark as read/unread, Delete)

Click any column header with an arrow to sort by that field — ID, Response, Form, or Submitted. Click once to sort ascending and again to sort descending.

Read and Unread Status

New responses arrive as unread and are highlighted in the list. When you open a response to view its details, it is automatically marked as read. You can also mark responses as read or unread manually — individually from the row's three-dot menu, or in bulk by selecting several responses.

The unread badge in the sidebar updates automatically as you read or mark responses.

Filtering and Searching Responses

Use the controls at the top of the responses list to narrow down what you see:

Search responses — Enter keywords to search across response content

All Forms dropdown — Show only submissions from a specific survey

All status dropdown — Filter by Read or Unread status

Viewing a Single Response

To open the full details of a response, click the View button next to it in the list.

The detail view has two parts:

Answers panel — Every submitted answer, rendered for its field type:

NPS answers show the 0–10 score with a color-coded Promoter / Passive / Detractor label

Star Rating and Scale answers show a visual rating

Unanswered optional fields are tucked under a "Show unanswered optional fields" toggle

Details sidebar — Metadata about the submission:

Status — Read or Unread

Submitted — Date and time of submission

Fields answered — Completion percentage for the response

Device — Desktop, mobile, tablet, or unknown

IP Address — Shown masked, with an eye icon to reveal it (only appears if an IP was stored)

Page URL — The page where the survey was submitted

From the detail view you can also Edit the answers, mark the response read/unread, delete it, or move between responses with Previous and Next.

Respondent Metadata

AllFeedback captures certain metadata with each response to help you understand who submitted feedback and to prevent duplicate submissions. What is collected depends on your privacy settings.

Default Metadata Collection

By default, AllFeedback records:

User ID — For logged-in WordPress users, their WordPress user ID

IP address — The visitor's IP is stored and viewable (masked) in the response detail. A separate hashed version of the IP is also kept and used for duplicate prevention and rate limiting

Guest token — For logged-out visitors, a unique token stored in their browser to detect repeat submissions

User agent — The visitor's browser and device string

Device type — Categorized as desktop, mobile, tablet, or unknown

Page URL — The page the survey was submitted from

Consent — Whether the visitor agreed, recorded when the Require Consent setting is enabled

Disabling User Details

If you enable the Disable User Details setting (wp-admin → AllFeedback → Settings → Advanced → Privacy), AllFeedback stops storing the visitor's IP address and user agent on new responses. This is useful when you want to collect feedback more anonymously for privacy compliance.

This setting applies to new submissions and does not remove data that was already stored.

Managing Responses

From the responses list you can:

Mark responses as read or unread — individually from the three-dot menu, or in bulk by selecting responses

Delete responses — individually from the three-dot menu, or in bulk using the selection toolbar

Deleting a response is permanent and asks for confirmation first. When you delete a response, the survey's response count is automatically decremented by one — and the counter never drops below zero.

Response Count Tracking

Each survey keeps a response count that updates automatically:

When a visitor submits a response, the counter increases by one

When you delete a response, the counter decreases by one (never below zero)

This count appears in the All Forms list and feeds into analytics calculations.