Field types

AllFeedback provides seven field types to help you collect different kinds of feedback from your users. Each field type is designed for specific use cases and offers unique configuration options to match your survey needs.

Every field shares two options — a Required toggle and a Question label (the label supports rich-text formatting such as bold, italics, and lists). The sections below note the extra options specific to each type.

Short Text

Short text fields collect brief, single-line responses from users. They are ideal when you need concise answers that fit in one line.

When to use

Collecting names, email addresses, or job titles

Asking for brief identifiers like order numbers or product names

Gathering short, specific answers that do not require multiple sentences

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Placeholder — hint text shown inside the empty input

Long Text

Long text fields provide a multi-line text area where users can write detailed responses. Use this field type when you need explanations, descriptions, or open-ended feedback.

When to use

Asking users to describe problems or issues in detail

Collecting suggestions or feature requests that need explanation

Gathering testimonials or detailed opinions

Any question where a single line is not enough space

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Placeholder — hint text shown inside the empty text area

Radio (Single Choice)

Radio fields let users select exactly one option from a list of choices. Once a user selects an option, they cannot deselect it without choosing a different option.

When to use

Asking users to pick one answer from multiple options

Collecting demographic information like age range or location

Offering mutually exclusive choices where only one can apply

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Choice options — add, edit, remove, and reorder the available options

Checkboxes (Multiple Choice)

Checkbox fields allow users to select multiple options from a list. Users can check as many or as few boxes as they want, including none.

When to use

Asking users to select all options that apply to them

Collecting preferences where multiple answers are valid

Gathering information about features used or problems experienced

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Choice options — add, edit, remove, and reorder the available options

Star Rating

Star rating fields display a row of stars that users can click to rate something. This field type provides a visual, intuitive way to collect satisfaction or quality ratings.

When to use

Measuring satisfaction with a product, service, or experience

Asking users to rate quality, ease of use, or performance

Collecting quick visual feedback that is easy to understand

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Range — choose a 5-star or 10-star scale

Scale

Scale fields let users select a number from a defined range. You can customize the endpoints to match your rating system.

When to use

Collecting numeric ratings on a custom scale

Measuring agreement levels or intensity of feelings

Asking users to rate something on a scale that is not 1–5 stars

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

Scale endpoints — set the minimum and maximum values, plus optional low/high labels (for example, "Not likely" → "Very likely")

NPS (Net Promoter Score)

NPS fields display a 0-10 scale specifically designed to measure how likely users are to recommend your product or service. This field type automatically calculates your Net Promoter Score by categorizing responses into Promoters, Passives, and Detractors.

When to use

Measuring customer loyalty and likelihood to recommend

Tracking your Net Promoter Score over time

Benchmarking customer satisfaction against industry standards

Configuration options

Required toggle — mark the field as mandatory

Question label — the text shown to users

The 0–10 scale and the Promoter/Passive/Detractor categories are fixed and can't be customized.

How NPS scoring works

Responses are automatically grouped into three categories:

Promoters — users who select 9 or 10

Passives — users who select 7 or 8

Detractors — users who select 0 through 6

Your NPS score is calculated as: ((Promoters − Detractors) ÷ Total Responses) × 100. The score ranges from −100 to +100, with higher scores indicating stronger customer loyalty.